CityGeni

Frequently Asked Questions

Q: For visually impaired users, does CityGeni offer any alerts for the surroundings?

For visually impaired users, we strongly recommend using a white cane or being partnered with a guide dog to navigate any changes in the surroundings. While CityGeni provides auditory guidance, it is not a replacement for a white cane or a guide dog; these additional aids are essential for safe and effective navigation.

Q: Does CityGeni require mobile signal?

Yes, many of the functions of CityGeni require an internet connection. Users need to have a constant internet connection to ensure a seamless user experience. This includes locating users' positions, searching for POIs(Points of Interest), and dynamic navigation.

Q: Where CityGeni is available to use now?

CityGeni is currently available in over 280 locations across Hong Kong, Singapore, and Japan.

Q: Who is CityGeni for?

CityGeni is designed to be accessible for everyone, everywhere. We offer a map mode for the majority of users, including those who are able-bodied and wheelchair users. Additionally, we have a specially crafted Text and Voice mode to assist individuals with vision impairments. Just as making physical environments accessible benefits everyone, this app enhances navigation for all users. CityGeni empowers anyone to navigate any location with ease.

Q: How can I identify if the app is currently using indoor positioning?

In Map Mode:
Check the positioning icon to determine if your current positioning is provided by GPS or Indoor Positioning.
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In Text and Voice Mode:
Given the limitations of GPS in providing accurate indoor navigation for our VI users, CityGeni is currently designed to operate indoors only. The system activates when indoor positioning is available.

Q: Can I place the phone in my backpack?

To ensure optimal performance, please hold your smartphone in the following manner:
1. Align the top of the phone with your walking direction.
2. Keep the screen horizontal or tilted at an angle no greater than 45 degrees.

Q: What is the general coverage area for indoor positioning?

Indoor positioning generally covers all main corridors in public areas. However, private spaces within shops, certain sections of the parking areas with insufficient Wi-Fi, and other specific zones may not be fully covered.

Q: Is the location data obtained from the current location on the map saved on the site?

The CityGeni app does not collect any personal information and does not require user login by design. We gather anonymous location data to demonstrate value to our Venue Partners and collect usage data to continuously improve the user experience. For more detailed information, please review our privacy policy regarding the usage of unrecognizable personal data.

Q: CityGeni is free of charge for end users. How is it sustainable?

CityGeni is dedicated to social inclusion, powered by Mapxus technology and cloud infrastructure. Thanks to the continuous enhancements made by our talented team of designers and developers, we can keep evolving CityGeni and adding new features.

Another crucial part is the indoor data. To keep the data fresh and updated, it's essential to have ongoing support from our partners who actively maintain and share their indoor Information. This collaboration ensures that CityGeni remains free for end users.

Q: Is my data secure?

Users can utilize CityGeni without entering any personal details, no personal information is collected and shared with CityGeni.

Q: In what scenarios might indoor positioning not perform at its best, and what can we do to improve it?

For iOS:

1. Grant Location Service Access:

Open the Settings app on your iOS device.
Scroll down and tap on CityGeni.
Tap Location and select While Using the App or Always to grant location access.

2. Enable Precise Location:

Go to Settings > Privacy > Location Services
Tap on CityGeni.
Toggle on the Precise Location switch.

3. Ensure You Are Not in Airplane Mode:

Open the Settings app or pull down the quick settings menu.
Check that Airplane Mode is turned off, as this mode disables GPS and other location services.

For Android:

1. Enable High Accuracy Mode:

Open the Settings app on your Android device.
Tap on Location or Location Services.
Ensure that Location is turned on.
Tap on Mode or Location Mode and select High accuracy.

2. Grant Location Service Access:

Go to  Settings > Apps or Apps & notifications
Find and tap on CityGeni.
Tap on Permissions.
Ensure that Location is enabled.

3. Ensure You Are Not in Airplane Mode:

Open the Settings app or pull down the quick settings menu.
Check that Airplane Mode is turned off, as this mode disables GPS and other location services.

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